Notice that contact via phone will be unavailable.

We are upgrading our telephone systems and our phone lines will be unavailable from 2pm Wednesday. We anticipate the phone lines being operational by Thursday 30 May.

If you need to contact us during this time, all branches remain open for in person queries or you may prefer to email us or use the live-chat option on the website.  

Interlibrary loans

If we don't have a particular book you're looking for, we can try to arrange a copy for you from other public and university libraries as an interlibrary loan. 

Interlibrary loan service cost

$5.30

Please note: there may be additional charges that apply from the lending library.

Make a request for an interlibrary loan

Please include the following information in your request: 

  • Author
  • Title
  • Publication Date
  • ISBN (if known)
  • Your name and library membership number
  • Please note: nominate Carnegie, Caulfield, Elsternwick or Bentleigh Library as your collection point.

Books you can request 

  • Request any book with the exception of new releases. DVDs, CDs, talking books and magazines cannot be requested.
  • Request a maximum of 10 requests at a time and they'll be processed within two weekdays.

Please note: delivery time cannot be guaranteed as it is dependent on other library services response times.