Library services FAQs
How do I use the Click and Collect service?
- Reserve your item/s (up to 10) online (or by phone)
- When you item/s are ready to be collected you will receive a phone call from a staff member of the pick-up branch to arrange an appointment time to collect the items.
- Please do not arrive at the library without a booking; only pre-reserved items will be available to be picked up with a booking.
How many items can I reserve for the Click and Collect service?
You are able to reserve a maximum of ten reservations per membership at a time.
How do I reserve items?
To look for a title in our catalogue to reserve, go to Search the catalogue, then place your reservation. You will need to login with your membership number (starting with 23162 or C) and password to reserve items.
If we do not have a book title you are interested in, please make a suggestion here and we will do our best to add it to our collection.
Please note reservations are held for 10 days.
How long can I have my library items for?
As we work todays re-opening the libraries, we are returning to normal loan periods from Monday 4th October:
DVDs, Blu-rays, magazines and games – 1 week loan
Books and talking books – 3 week loan
Are the returns chutes open?
Yes, the chutes are open 24 hours a day.
No late fees will be charged.
Will I be charged late fees?
No, late fees will not be charged during this stage. In any case, if you are self-isolating or unable to leave your home because you or a family member is unwell, any late fees you incur will be waived.
Are you still running events?
Yes, we sure are, they're just online! Head to our Events Calendar to check out our live online events coming up! In-house programs will return when possible. BabyTime and StoryTime sessions have ben postponed at this time.
Have you got any recorded content like workshops or kids activities available?
Absolutely! Head to Library@Home to see pre-recorded workshops and activities including craft for kids and adults, history research or mindfulness activities, yoga, recipe walk-throughs with cookbook authors, slime making, juggling, journaling and more!
Are the e-waste stations open?
Yes, E-waste stations are open during library opening hours.
What if I want books but not a specific title?
Library staff are happy to create a selection of books for you (maximum of 10).
To use this service please ring the library. Staff will allocate books and a Click and Collect time for pick-up at the appropriate branch.
How many books and other items can I borrow?
You can borrow up to 40 items per membership (limit of two games) for 21 days. A maximum of five reservations per membership applies.
Please note: to speed up your access to these popular items, magazines, DVDs/Blu-rays and computer games are back to a seven day loan period.
In addition, you can borrow our free e-books, movies, digital magazines, e-audio books and e-newspapers — available online 24/7.
As we work todays re-opening the libraries, we are returning to normal loan periods from Monday 4th October:
DVDs, Blu-Rays, magazines and games – 1 week loan
Books and talking books – 3 week loan
