Library service changes

On 6 September 2020, the Premier announced Victoria’s COVID-19 roadmap to reopening. Many of the Stage 4 restrictions remain in place, and all Glen Eira Libraries are closed until health restrictions are lifted. From 14 September, we're delivering to Home Library Service customers, and rolling out our “Pick and Post” service, delivering reserved items to library members at their homes. Library chutes will open 24 hours a day. No overdue fees will be charged. Find out more on our FAQs page.

 

 

 
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    Library services FAQs

    On 6 September 2020, the Premier announced Victoria’s COVID-19 roadmap to reopening. Many of the Stage 4 restrictions remain in place, and all Glen Eira Libraries are closed until health restrictions are lifted.

    Pick and Post

    From Monday 14 September our Pick and Post service will launch, delivering reserved items to library members at their homes. Just place a reservation for up to 10 books or other items (excluding magazines) at a time, and your reserved items will arrive at your home by mail or courier.  There is no charge for this service.

    To look for a title in our catalogue to reserve for Pick and Post, go to Search the catalogue, then place your reservation. Your reserved items will be delivered to you as soon as possible. You will need to login with your membership card and PIN to reserve items.

    We have also restarted the following services and extended due dates:
    • Deliveries to our Home Library Service customers.
    • Library chutes will open 24 hours a day.
    • Free reservations for up to 10 physical library items is back (excluding magazines).
    • Due date for items already on loan is extended to 31 October.
    • No overdue fees will be charged.
    Our great range of free e-books, movies, digital magazines, e-audio books and e-newspapers is still available online 24/7 on tablet, PC or smartphone. Visit Library@Home for creative, learning activities online. Book your front row seat to our live online events with presenters from Australia and around the world.

    To find out how COVID-19 is impacting other Council services visit our COVID-19 Council services update page.

    Library FAQs

    Will the returns chutes still be open?

    Yes, the chutes are open 24 hours a day. No late fees will be charged.  

    What can I read if the library is closed?

    Make use of our free e-books, movies, digital magazines, e-audio books and e-newspapers — available online 24/7. 

    If we do not have a book title you are interested in, please email gelis@gleneira.vic.gov.au and we will do our best to add it to our collection.   

    Can I borrow physical books and other items?  

    Yes, by using our "Pick and Post" service. Just place a reservation for up to 10 books or other items (excluding magazines) at a time, and your reserved items will arrive at your home by mail or courier. It couldn't be simpler!

    To look for a title in our catalogue to reserve for "Pick and Post", go to Search the catalogue, then place your reservation. Your reserved items will be delivered to you as soon as possible. You will need to login with your membership card and PIN to reserve items.

    You can still borrow from our great range of e-books and e-audiobooks and more. 

    How can I get in contact with the library? 

    Phones will be answered from 10am-6pm weekdays. 

    Live Chat is available on our website from 10am-4pm weekdays.

    You can also email us at gelis@gleneira.vic.gov.au

    Will I be charged late fees while the libraries are closed or if I am self-isolating?

    No, late fees will not be charged while we are closed. In any case, if you are self-isolating or unable to leave your home because you or a family member is unwell, any late fees you incur will be waived.

    Are you still running events?

    Yes, we sure are, they're just online! Head to our Events Calendar to check out our live online events coming up!

    Have you got any recorded content like StoryTimes or workshops available?

    Absolutely! Head to Library@Home to see pre-recorded workshops and activities including StoryTimes and BabyTimes, craft for kids and adults, history research or mindfulness activities, yoga, recipe walk-throughs with cookbook authors, slime making, juggling, journaling and more! 

    © 2020 Glen Eira City Library